Refund & Cancellation Policy

Swype War currently offers digital products such as virtual coin packs and 30-day Pro access. Delivery is electronic and usually occurs shortly after the payment gateway confirms a successful transaction.

Coins, XP, points, ranks, badges and other in-game rewards have no cash value. They cannot be redeemed, withdrawn or paid out.

All purchases are final once the purchased coins have been credited or Pro access has been activated. We do not provide a refund, cancellation, cash conversion or partial refund for:

• change of mind, accidental purchase or failure to read the product description;
• coins that were credited, used or remain unused;
• Pro access that was activated, including unused days or early cancellation;
• dissatisfaction with questions, scores, rankings, opponents or game outcomes;
• temporary device, internet or third-party service problems outside our reasonable control; or
• account restriction or termination caused by a breach of the Terms & Conditions.

Contact us if one of the following applies:

• your account was charged more than once for the same intended purchase;
• the payment gateway shows a successful payment but the purchased benefit was not credited after 24 hours;
• the amount charged differs from the amount you authorized; or
• you believe the transaction was unauthorized or fraudulent.

We will verify the payment-provider record and our delivery record. If we confirm a duplicate charge, an incorrect charge or a failure to deliver that we cannot reasonably correct, we may approve a refund or provide the missing digital benefit, as appropriate and as required by applicable law.

If a payment is marked failed or pending but money is debited, the bank or payment provider will often reverse it automatically. Please allow 5–7 business days for an automatic reversal before raising a refund request with us, unless your bank or payment provider specifies a different timeline.

A pending transaction is not treated as a completed purchase and should not be attempted repeatedly. Keep the payment reference until the status is resolved.

Email finance@swypewar.com from the address linked to your Swype War account. If that address is unavailable, use marvonellp@gmail.com. Include:

• your Swype War username and account email;
• the product purchased and amount charged;
• the order ID, payment/transaction ID and transaction date;
• a concise description of the issue; and
• a payment screenshot with sensitive banking information hidden.

Please report a delivery or duplicate-charge issue within 7 calendar days of the transaction so that the records can be investigated promptly.

• We aim to acknowledge a complete request within 2 business days.
• We aim to complete our review within 5–7 business days, although banks, payment gateways or suspected fraud may require additional time.
• An approved refund will be initiated to the original payment method. We do not refund to a different bank account, card, wallet or UPI ID.
• After initiation, the bank or payment provider may take an additional 5–10 business days to display the credit. Accepted refunds will be processed within the timeline required by applicable law.

If you do not recognize a payment, contact your bank or payment provider immediately and also notify us. Do not share your UPI PIN, OTP, password, CVV or full card details with us.

Please contact us before initiating a chargeback so we can investigate. Fraudulent or abusive chargebacks may result in suspension and correction of associated coin or Pro balances. This does not limit your lawful right to dispute an unauthorized or incorrectly processed transaction.

This policy forms part of the Terms & Conditions. Payment and support information is handled as described in our Privacy Policy.

For every purchase or billing problem, contact finance@swypewar.com. Grievances may also be sent to Shikhar Chepe at marvonellp@gmail.com or +91 70006 98030.